CRMcart - CRM Magazine

Who could have predicted that 2020 would have unfolded the way it has? Everyone has had to adapt their business in ways nobody could have planned. Uncertainty has become the environment…

The software industry is experiencing major disruptions due to companies introducing DevOps practices, agile methodologies, and Artificial Intelligence (AI) in their processes. However,…

Stores, offices, and showrooms were closed. Fairs and trade shows got canceled. Customers were not able to come. The salesforce needed to stay in their home office and was barely able to…

Mobile app development has been able to act as a bridge by connecting the two ends of a processbusinesses. It has simplified a lot of operations by mending the persisting gaps in the…

The work that a customer support staff does is essential for a business’s success. But dealing with customers is a challenging job. The customer support team of a business has to…

Research from Deloitte suggests customer-centric companies are 60% more profitable than those not focused on the customer. So, it’s no wonder most businesses are racing to reach this…

In multichannel retailing, a company may use a customer experience strategy for achieving not only the ROI but also business success as a whole. Omnichannel retailing is a broader…

Before we get to lead scoring, let’s briefly revisit the process of lead disposition. As a refresher, it is all about the rules that govern how sales moves a sales qualified lead (SQL)…

Do you really need a CRM? It’s a fair question. After all, you’ve made it this far without one. Why go to the effort of implementing yet another system? Over the past decade, I’ve…

Today, almost every business has its own website. Irrespective of the size and nature of your business, you need a good and functional eCommerce website. There are two significant…