6 Ways to Leave Your Customer With Great Lasting Impression
How your customer feels at the end of their transaction can mean the difference between a customer who comes back again and again.
Browsing Tag
Customer
Customer Relationship Marketing in the CRM Realm
In the CRM space I work in, the middle market, CRM does not mean Customer Relationship Marketing. In fact, marketing is more often than not the forgotten child.Having worked primarily in…
Selecting the Right Channels for Customer Experience Success
According to Econsultancy and Adobe’s Annual Digital Trends report, B2B companies identified customer experience (CX) as the single most exciting opportunity for 2020, ahead of areas…
How eCommerce Stores Can Improve Customer Service Experience
Customer service is an integral aspect of every business. It doesn’t matter if your business is online or offline. For your business to succeed, you must be willing to make your customer…
Rearchitecting Customer Success with Virtual CSM model
The pandemic 2020 has forced a new set of behaviors for the CSM teams, and the engagement we had pre-defined. During this time of uncertainty, I am frequently asked, “how has CSM…
5 Attitudes That Will Help Customer Support Staff Prevent Burnout
The work that a customer support staff does is essential for a business’s success. But dealing with customers is a challenging job.The customer support team of a business has to…
How to Create Valuable Customer Conversations
As marketing leaders, it’s an incredibly difficult time to direct our teams. Everyone is struggling to navigate our current situation. Yet, while we’re all figuring out how to juggle…